Training & Coaching Programs

Optima Communications providing Coaching & Training

Training & Coaching

Comprehensive & Customized
Optima Communications provides comprehensive assessment, training and coaching programs to empower your communication skills. Training conveniently takes place on-site in the workplace and is available for individuals and groups.
  • Accent Modification – The Accent on Canadian English (ACE) Program™
    This 16 week program assists English as a second-language (ESL) professionals to speak English more clearly and confidently.
  • Effective Communication in the Canadian Workplace
    This 12-week program is tailored for ESL professionals wanting a better understanding of Canadian culture and preferred communication styles.
  • Empowered Communication Training Program
    Participants learn advanced communication strategies to enhance communication with colleagues, during meetings, and when conducting day-to-day business.
  • Customized Communication Coaching 
    We provide a comprehensive needs assessment and customize the coaching or training to best meet the unique needs of each individual or group.
  • Customized recordings of workplace terminology 
    Optima Communications can provide you with custom recordings so you can practice your English listening and speaking skills often and at any time.

Accent Modification- The Accent on Canadian English (ACE) Program™

Accent Modification

The Accent on Canadian English (ACE) Program™
The ACE Program™ assists professionals who speak English as a second language (ESL) to speak clearly by correctly pronouncing the speech sounds and stress patterns of English. The purpose of accent reduction is not to eliminate an accent but rather to be clearly understood and more confident speaking English. All ACE Training is customized to the identified needs of the individual or group.

Improved pronunciation skills result in:

  • Increased productivity
  • Speech that is easily understood by others
  • Confidence in speaking
  • Increased understanding of conversational English
  • Improved levels of customer/client satisfaction
  • Effective and efficient teamwork
  • Fewer miscommunications and misunderstandings
  • Employee retention
  • Advancement in the workplace
Accent Modification - Canadian English language program
Check out Optima Communication's Accent Modification (ACE) program

Accent or pronunciation need not be a sensitive topic in the workplace. Pronunciation is quite simply, a component of language learning that can be enhanced if desired. Accent reduction helps clients “unlearn” old established pronunciation patterns and “relearn” new and accurate ways of pronouncing English.

The recommended length of ACE training is a minimum of sixteen weeks. In sixteen weeks significant changes in speech patterns are observed. Participants have a firm foundation for accurate speech sound production. They also have the knowledge to continue practicing and improving on their own once the training sessions are complete.

The Comprehensive 16 Week Training Program Includes:

  • Individual pronunciation assessment for each participant (week 1).
  • Written summary of client’s specific pronunciation difficulties.
  • Personalized goal setting.
  • Accent on Canadian English Program (Book & Audio).
  • Fourteen weeks of customized on-site training (2 hours per week).
  • Individual pronunciation post assessment and consultation (week 16).
  • Development of ongoing personal pronunciation plans.

ACE Pronunciation Training is used effectively with all first languages and is available for individuals and small groups.

  • All assessment and training is provided by a registered speech-language pathologist with specialized training in accent modification.
  • Funding may be available through the Canada Alberta Job Grant; Employers apply for this funding and it can cover up to 2/3 of the ACE Training cost.
  • Extended health benefits plans may also have some coverage available for speech-language pathology services. Check with your Benefits Coordinator at work.
  • Individual Skype or FaceTime sessions are now available.

Testimonials

“Lisa is an expert in training individuals to adapt and change their accents to make them easier to understand by their clients, families, friends and co-workers. I have used Lisa’s skills and her book in aiding foreign medical graduates coming to Canada for additional specialized training. Her compassion, genuine interest and skill in aiding her clients to be the best they can be is admirable. I highly recommend Lisa!!”

Annette Stanwick, Former VP Medical Affairs-Gimbel Eye Centre

“I cannot speak highly enough about how great Lisa and the ACE modification program were. Lisa customized the program according to my needs, which combined several one-on-one, in-person meetings in Calgary at my workplace – it cannot get any more convenient than that. My results were noticed by many co-workers as well as extended family. They all complimented me on how much clearer I sounded. This training exceeded my expectations and I would definitely recommend it to anyone who is serious about improving their communication skills and further their career.”

Marconi Oliveira, BA CRM

Corporate clients include:

  • University of Calgary
  • Extreme Engineering™
  • Calvista LLP

Effective Communication in the Canadian Workplace™

Improve your workplace communication skills

Effective Communication in the Canadian Workplace™

(ECCW) Training Program™
The ECCW Program™ assists professionals who speak English as a second language (ESL) to communicate effectively in the Canadian workplace. Understand how to use collaborative strategies to ensure successful communication and to establish trust and rapport with colleagues. Learn how to avoid potential misunderstandings and conflict and be a respected team player. Every culture has its own unique way of communicating that is intricately tied to knowledge of verbal and non-verbal language.

Effective Communication Results in:

  • Increased productivity
  • Effective and efficient teamwork
  • Mutual respect and understanding
  • Increased confidence
  • Improved levels of customer/client satisfaction
  • Fewer misunderstandings or conflicts
  • Advancement in the workplace
  • Employee retention

The ECCW Program™ is 12 weeks in duration with a weekly two hour session. Training is facilitated on-site in the workplace for added convenience. Participants will acquire a good understanding of how to communicate effectively in the Canadian workplace. Their active listening skills will improve along with more clear verbal expression. Participants will also have the knowledge to continue enhancing their communication skills once the ECCW Program™ is complete. The ECCW Program™ is available for individuals and groups.

All training is provided by a registered speech-language pathologist

Funding may be accessed through the Canada Alberta Job Grant. Employers apply for this funding and it can cover up to 2/3 of the training cost.

Please contact info@optimacomm.com for more information. Grant information and downloadable application forms are available here.

“Communication is a skill that you can learn. It’s like riding a bicycle or typing. If you’re willing to work at it, you can rapidly improve the quality of every part of your life.” Brian Tracy
doctor patient communications

As an international medical graduate, I learned a great deal from Lisa. She is an excellent mentor and coach. My accent improved in a short period of time and I know what to keep practicing to continue improving. I also benefited greatly from training regarding Canadian culture and how to communicate successfully. These skills will assist me in my practice as a physician.

Dr. Nadia Azam

Empowered Communication

Empowered Communication Training Program™

EC Training Program™
The Empowered Communication Training Program™ assists participants to be more effective listeners and speakers. Awareness and use of powerful and effective communication strategies facilitates optimal communication and avoids the potential for misunderstandings or conflict. Learn to manage and mediate difficult conversations and handle conflict. Use of empowered communication strategies facilitates trust and rapport with colleagues when conducting day-to-day business.

Empowered Communication Results in:

  • Increased productivity
  • Effective and efficient teamwork
  • Mutual trust and respect
  • Increased confidence
  • Increased emotional intelligence
  • Improved levels of customer/client satisfaction
  • Fewer misunderstandings or conflicts
  • Effective management of difficult conversations
  • Conflict resolution
  • Advancement in the workplace
  • Increased employee retention

The EC Training Program™ is 12 weeks in duration with one weekly session (2 hours). Participants will gain a good understanding of how to listen and speak effectively. They will also have the knowledge to continue enhancing their communication skills once the program is complete. The EC Training Program™ is appropriate for all employees and managers who want to empower their communication skills

Empowered Communication Program at Optima Communications

Customized Programs

Customized Programs

Enhance your communication skills
Optima Communications offers customized coaching programs

Customized Communication Coaching

Optimize your communication potential with communication coaching. Coaching is customized for each individual or group, ensuring communication skills are enhanced in areas that are most relevant.

Contact info@optimacomm.com for a free corporate consultation.

Ask about Optima's custom recordings of Canadian English workplace vocabulary and terminology

Customized Recordings
of Workplace Terminology

Optima Communications can provide you with custom recordings so you can practice your English listening and speaking skills often and at any time. Communicate clearly and effectively in person and on the phone. Learn to accurately pronounce terminology and phrases needed in your profession. Enhance knowledge of accurate speech sound production and English stress and intonation patterns as you practice with these custom recordings.

Contact info@optimacomm.com for more information.